$59.99
In the ION point of view the smallest items in the product range deserve the same dedication and precision as every complex item. Therefore the Neo Accessories are a small but essential part of the whole equipment and sometimes these small items decide whether you have a great day on the water or you go home in deep frustration. Extend your session with our selection of Neo Accessories – protecting you and keeping you warm.
Contact us! We’ll use our thirty years of shipping experience to secure the lowest quote possible. To receive a quote, tell us what you are ordering and provide a complete address. For international orders you are responsible for import duties and taxes.
It can take up to 48 hours for tracking info to display from when you receive our shipping confirmation email. Rest assured, your package is en route. Also, be sure to enter the BOL # (Bill of Lading) with no spaces in the tracking field.
Your shipping confirmation email will include the freight facility’s contact info. If we are unable to find a freight facility within a 30-minute drive from you, we will reach out with other shipping options.
The freight facility will contact you when your board is ready for pickup. Be sure to bring a photo ID, and be sure to check the facility’s pickup hours.
Sign your name followed by “on further inspection.” Signing in this manner offers protection. It gives us a 48 hour window for damage claims to be made with freight providers.
You will receive a call to schedule delivery soon. The call occurs shortly after your board reaches the freight company’s destination hub. Note that board deliveries require a signature, which demand a drop off appointment. If the shipping company hasn't called to schedule a delivery time, there's no need to put your life on hold by waiting at home.
Inspect the box. Look for signs of trauma like tire tread, severe creasing, or puncture holes. If these are present, and reveal fatal damage to your board, do not sign. Refuse the shipment. Call us at 541 386 6086, and we will get a replacement board headed your way.
Sign your name followed by “on further inspection.” Signing in this manner offers protection. It gives us a 48 hour window for damage claims to be made with freight providers.
Send us photos. Closeups of the damaged area, and photos that show the interior and exterior box damage go far. Also, keep the packing materials. We’ll work with our shipping partners to get you either a damage credit or a replacement board.
Fins, foot straps and hardware are typically hidden in protective cardboard sleeves. Closely examine your packing materials. Each board shipment entails a thorough checklist. Everything is in there!
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