BIG WINDS RETURN POLICIES
Uh Oh … Send it Back!
Doesn’t fit? Changed your mind?
If the item is unused, and it was purchased within 30 days, send it back.
Include the receipt.
Specify if you’d like an exchange, refund or store credit.
SEND RETURN ITEMS TO
Big Winds Returns
207 Front St.
Hood River, Oregon 97031
Refunds for returned items will not include shipping charges.
We’ll Make This Right!
Received the wrong item?
Is the product damaged or defective?
Text us via bigwinds.com’s Live Chat,
email email@example.com, or
call 541 386 6086.
We’ll get a replacement en route, or offer a full refund.
For mis-shipped, damaged, or defective items, we cover all shipping costs.
When is a Sale Final?
When the product has been used
After 30 days of purchase date
If it’s a closeout sale item
Special Order Items
Items we don’t typically stock may be returned at the discretion of Big Winds.
A restocking fee of 20% may apply.
BIG WINDS PRICING POLICIES
We appreciate the opportunity to price match with competitors who sell the same great gear we sell.
Text us via our “Text” chat on bigwinds.com, or email firstname.lastname@example.org.
Please provide a link, or quote that specifies the exact product and its pricing.
If an item you have purchased goes on sale within 14 days of you purchasing it, contact us.
Please include your full name, and the product that is in play.
Often, we will offer a store credit to cover the price difference.