FREQUENTLY ASKED LESSON QUESTIONS
Where, when, what to bring, and what if there’s no wind?
Get answers to these Qs (and others) below!
WHERE IS MY LESSON OR KIDS CAMP?
The Hook, which is a protected lagoon ideal for learning. Click HERE for a Google Maps link.
For lessons, look for the white/red Big Winds bread truck and shelter at the far western corner of the lagoon.
For Kids Camps, just before the Big Winds site, look for a truck container with Kids Camp signs.
WHEN SHOULD I ARRIVE FOR MY LESSON OR KIDS CAMP?
Arrive 20-30 minutes before your Lesson or Kids Camp to find parking and get sized for wetsuits, booties, and gear.
Lesson times are 11 am and 2 pm.
Morning Kids Camps run from 10 am to 1 pm. Afternoon sessions run from 2 pm to 5 pm.
WHAT SHOULD I BRING?
Bring: Swimsuit, sunscreen, water and towel.
Provided: Wetsuits, booties, PFDs, helmets, and gear for lessons and camps.
WHAT IF THERE’S NO WIND?
We offer a full refund or we reschedule your lesson.
If winds no show, we notify you at least 30 minutes before your class to arrange a refund or to reschedule.
First timer windsurf and wing lessons generally require minimum wind speeds of 5-7 mph.
Intermediate classes require average wind speeds of 14 mph or more.
Kids Camps: We allow one, no-wind play day on the water. If a second no-wind day occurs, we cancel that day’s camp and provide a prorated refund or store credit.
WHAT IF I NEED TO CANCEL?
Lessons: Cancellations with 48 hours notice result in a full refund. Short notice cancellations (within 48 hour window) receive a 50% refund. No Shows do not receive a refund.
Kids Camps: Cancellations with at least 1 week notice receive a full refund. Cancellations within a week of the first day of camp receive a 50% refund. No Shows will not receive a refund.
YES, YOU MUST SIGN A WAIVER
We provide waivers on location at The Hook, or click the link below.
For children under 18 years of age, a parent or legal guardian must be present to sign their child’s waiver. If a parent or legal guardian won’t be present, parents must sign the waiver and send it with their child. Children will not be allowed to participate without a signed waiver.
Big Winds Waiver: https://bigwinds.com/big-winds-waiver/
WHY DIDN’T I RECEIVE A BOOKING CONFIRMATION EMAIL?
Our confirmation emails often get sent to a “Promotions” or “Spam” folder instead of your main inbox, so please check there!