Pricing and Returns
Unused merchandise can be returned within 30 days of purchase with a copy of your sales receipt for a refund or store credit. Merchandise that has been used cannot be returned. After 30 days, all sales are final. Unfortunately, we are unable to issue a refund for any shipping charges incurred. All closeout sale items are final.
Big Winds Returns
207 Front Street
Hood River, Oregon 97031
Please include a copy of your receipt and a brief description of your request (i.e. issue credit back your card, size exchange, etc). Special order items that Big Winds does not normally stock may be returned solely at the discretion of Big Winds. A restocking fee of 20% may apply.
If you received the incorrect item, we'll immediately send you the right one when we have it in stock. We'll arrange for the return of the incorrect item by having it picked up or by mailing you a shipping label. We will cover all costs associated with returning the mistaken item and shipping you a replacement.
Big Winds Pricing Policy
We understand that you have many choices when it comes to buying your gear and we're grateful that you choose Big Winds. We're happy to match prices on gear from our local competitors on the same great gear we sell.